How can we help?
Guides and answers for getting set up and getting the most from epiphanies.
Help topics
Getting started
Install, connect your store, and see your first insights.
Connections & setup
Add cost per item, connect Slack, Klaviyo, and email.
Forecasting & reorder
How forecasts, reorder points, and stockout dates work.
Net profit & margin
Where profit data comes from and fixing blank numbers.
Billing & plans
Plans, trials, and billing through Shopify.
Troubleshooting
Common issues and how to resolve them.
Most-read articles
How do I get started? +
Install epiphanies from the Shopify App Store. We connect to your store automatically and begin syncing your catalog, inventory, orders, and locations.
Why are my profit numbers blank? +
Profit needs your cost per item in Shopify. Add costs to your products and net profit, margins, and rankings populate on the next sync.
How is epiphanies billed? +
Through Shopify, on a flat monthly plan that appears on your Shopify invoice. Never based on your revenue.
How do I get help? +
Search this Help Center, or contact us at support@getepiphanies.ai — we reply within one business day.